FREQUENTLY ASKED QUESTIONS

Shortly after signup you received an email providing instructions on enabling your account. Please check your inbox and follow the instructions contained within the email. If you received the email and did not agree to our terms and conditions then you will not be able to use our service.
Please use our password recovery tool which emails you instructions on accessing your lost account information.
Please ensure that you have the available funds in your account.
Please fill out our Local Number Portability (LNP) form to begin the process. We require that you have a fully complete and executed Letter of Authorization (LOA) which will be supplied to you and a copy of your most recent phone bill.
You will not be able to reach any emergency personnel by dialing 911 with our service unless you have contacted us directly regarding e911 and have accepted a separate terms of service. If you require this please call our e911 team at 877.434.8647 for additional information, pricing and terms of use.
We have account specific custom generated configurations for most commonly used systems available in the .e4SIP Portal. You can simply copy and paste the configurations into your PBX system, device, or soft-phone.
Yes. Please take a look at our RESTful API which contains details on seamless remote access.
Your account has an unlimited call concurrency however you will be limited by your equipment and internet connection. If you experience any issues with call quality or concurrency please don’t hesitate to contact us at 877.434.8647.
Unlike most sip providers we do not charge for toll free termination.
The improper use of the “wholesale” term is problematic in telecommunications today. We offer volume discounts existing customers with proven track records.
.e4 has a support portal and ticketing system. You may also find our service overview and VoIP feature section useful when troubleshooting or leveraging the advanced features of our product.

Of course!, this is our primary focus.   You can find our store online at 8774e4voip.com – We’re still focused on devices for the open SIP market and work with Asterisk, Sangoma Phones, FreePBX, PBXactDigium Switchvox and more.  .e4 provides marketing services and support for .e4SIP which is a brand that we’ve provided to our owner’s other business venture, United Internet Services LLC.

We do, but it rare cases –  .e4 may provide credit to some customers.  You can ask for more information these programs here.